Workforce Management Solutions

FutureSoft has been a NICE distributor since 2001, with its analysts certified at NICE Dallas. In addition the analysts have extensive hands on experience in live customer environments that equip them to provide quick turnaround to users.

FutureSoft manages NICE TotalView customer installations/Implementations offers services to :-

  • Over 25,000 agents,
  • With 35 ACDs – Avaya, Cisco, Nortel, Aspect, Genesys, LiveOps, Apropos etc
  • Across 40 Sites
  • In 12 Countries
  • India (Delhi, Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Kolkata, Pune, Chandigarh)
  • International (Philippines, UK, Ireland, Argentina, Costa Rica, US, Canada, Pakistan, Kuwait, UAE, & Egypt)
Futuresoft can offer following services in Workforce Management to APAC region.

NICE- WFM 

NICE Systems has been helping contact centers achieve success since 1988. Today, more than 1.1 million agents at over 3,100 sites in more than 65 countries realize results from NICE solutions every day.

NICE-WFM-TRAINING 

FutureSoft offers various standard/ custom training programs to its customers. Our trainers are certified by NICE and have extensive experience in live environments.

NICE WFM-ONSITE/REMOTE-SUPPORT

FutureSoft has extensive experience in providing onsite and remote support services. The services are tailored to match customer’s requirements. Our helpdesk offers – standard 8X5, extended 12X5 and 24X7 support windows. The helpdesk is capable of handling 1st to 3rd level support issues.

NICE-PROFESSIONAL-SERVICES

Futuresoft offers a wide-range of Professional services to help customers to use NICE WFM more effectively and efficiently and stay up-to-speed on the latest technology changes.

WFM Consulting services & Functional Outsourcing

Futuresoft offers a wide-range of Consulting services with its team of professionals, who has in depth knowledge and vast experience in the field of Workforce Management Solutions and can guide the organizations to setup the right kind of Workforce Management process, and help the organization to multifold its profit through high process optimization.

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+91-11-4222 8888, info@futuresoftindia.com