NICE WFM Training 

FutureSoft provides consulting on WFM tool (NICE WFM) to meet the desired goals of the management/customer and help delivering excellence using it.

Like an old saying, possessing a weapon without having the knowledge or skill to use that weapon can be more dangerous than not having it. Possessing the skill or knowledge to use a software is as important as procuring a new software. So, it is as important to have people who can use the workforce management tool as having a workforce management tool to improve the efficiency of the organization.

Keeping this in mind, at Futuresoft we have developed various kind of training modules to enable people to use NICE WFM more effectively and efficiently. Having people with right kind of knowledge to use NICE WFM will enable you realize Return on Investment (ROI) much faster.

Futuresoft NICE WFM Training Courses :

NICE WFM Start-up Training will help the user to learn as how to set up NICE WFM system to achieve service goals and other business requirements. This training will be tailor made after having inputs from Workforce management team, operations managers and senior managers. This training will give over view and knowledge about various features of NICE WFM.

Refresher trainings are generally short in length and it is subject specific. It is good for the people who have just joined or new to NICE WFM. This also helps the people who have already attended a Start-up training to strengthen their knowledge in a specific area.

Webinars are short presentations lasts anywhere between 30 minutes to 90 minutes and delivered via internet. These are not alternates to training but supplements to the training programs. We generally present about some special and use features and tips to use the tool more efficiently.

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